Order Cancellations
Orders may be canceled at any time before they are shipped or picked up. Once the order has left our premises, it can no longer be canceled.
Refunds & Returns
Due to the nature of our products, Big Fireworks does not accept returns. However, refunds may be issued under the following circumstances:
- Missing or damaged items upon receipt of the order.
- Product malfunction, including fireworks that fail to perform properly or are considered duds.
Important Notes:
- Documented proof (e.g., photos or videos) may be required to process a refund.
- Big Fireworks reserves the right to reasonably deny a refund at its sole discretion.
- If the item was purchased through a third-party retailer, please contact that retailer directly.
- Do not return malfunctioning fireworks to the point of purchase, as this may pose a safety risk. Instead, provide documented proof of the issue.